How to protect against phantom orders ?
A phantom order is an order made by home delivery, choosing payment in cash, and sent to a place where there is no one. This type of order is very detrimental for restaurateurs because the order is wasted.
On Kool, there is a system to solve this problem. Customers choosing home delivery can only choose payment in cash after having made a first order by paying by card. A cookie is then attached to their device for future orders.
